Payment Policy

Accepted Payment Methods

We accept the following payment methods for all purchases:

Visa credit and debit cards

Mastercard credit and debit cards

All transactions are processed in US Dollars (USD).

Payment Security

We protect your payment information using industry-standard security measures. Your financial data is encrypted during transmission using SSL technology. Our payment processing systems are PCI-DSS compliant, and we partner with PCI-DSS validated partners to ensure your data security. We do not store complete payment card details on our systems.

Order Processing & Authorization

When you place an order, your payment method will be authorized for the full order amount (including all taxes and shipping fees). The actual charge to your payment method occurs when your order ships.

If your payment authorization fails, we will be unable to process your order. Please ensure your payment information is correct and that you have sufficient funds available.

Billing Descriptor

Charges on your payment statement will appear as "RUGNOOK" or "RUGNOOK.SHOP" along with our customer service phone number for easy identification.

Refund Processing

All refunds are issued to your original payment method. We do not offer exchanges or store credit.

After we receive and approve your return, we will process your refund within 5 business days. Please allow an additional 3-5 business days for the refund to be fully processed and appear in your account, depending on your card issuer's policies.

Taxes

All product prices include applicable sales taxes. The amount shown during checkout is the final total that will be charged to your payment method.

Order Confirmation

You will receive an order confirmation email within 24 hours of successful payment. If you don't receive this confirmation, please check your spam folder or contact us.

Payment Issues

Common payment issues include:

Insufficient funds

Incorrect card information

Card expiration

Security verification requirements from your card issuer

If your payment fails, we will notify you by email with instructions to complete your purchase.

Billing Inquiries & Disputes

If you have questions about a charge or suspect a billing error, please contact us first at info@rugnook.shop or +1 941-628-5188. We will promptly investigate and resolve any billing concerns.

If the issue is not resolved to your satisfaction, you may contact your card issuer, which may have specific timelines and procedures for disputing charges.

Contact Information

For payment-related questions or assistance:

Email: info@rugnook.shop
Phone: +1 941-628-5188
Address: 11028 Sunnydale Avenue, Englewood, Florida 34224, United States